Please Note: Shipping charges are based on the actual weight of the box. The shipping charges shown on the check out page are an estimate only. If your shipping charges are 20% more than the estimate, we will contact you before shipping for your instructions. THERE IS ONE EXCEPTION:
- Shipping Oversized Wood (24" x 32" or larger): These large woodblocks are considered oversize by UPS. Shipping will be adjusted to reflect the actual shipping rates. This amount will not show on the shopping cart form. If you need to know the correct cost before we ship your order, please request this information in the "Special Instructions" section of the internet order form, or call or email us. We will not contact you with this information unless you ask us to do so.
Orders are shipped Monday through Friday. We try our best to ship all orders within 48 hours. If you have a deadline and need your supplies by a specific time, please let us know in the box marked "Special Instructions" in the shopping cart and we will do our best to make sure your order arrives in time. Special orders take longer to ship. After you place your order, we will do our best to give you an accurate estimate of the shipping time.
McClain's will ship your order by either US Mail or UPS.
We recommend shipping by US Priority Mail to Alaska, Hawaii and Puerto Rico because the rates are significantly lower than those of UPS. We can also ship your order by Parcel Post, however delivery times can be very long to these locations.
We recommend shipping by UPS in the US mainland because
- Packages that do not arrive on time can be located easily through the UPS tracking system
- UPS guarantees the delivery date and then delivers on-time very consistently
- Ground UPS is usually the least expensive shipping method if the package weighs more than 2lbs
PLEASE NOTE: UPS cannot deliver to PO Box numbers, so please send us your street address if you choose UPS shipping.
The map below shows the number of business days it takes packages going by Ground UPS to arrive in your part of the U.S. If you need your package delivered sooner, we can ship by 3-Day Select, 2-Day UPS or Next Day Air. Please let us know if you need your order by a certain date so we can let you know if there will be any problem with your chosen method of shipping.
Least Expensive Shipping Option
If you are not sure which shipping method will be the least expensive, you can request that we choose for you when you place your order. Either tell us on the phone, or click on the box after the words "Use the least expensive shipping option (UPS Ground or US Mail)" in the check-out section of the shopping cart. This box is located under the list of items you have chosen to purchase. If you want us to use UPS or the US Mail specifically, do not check this box and we will use the shipping method you specify, regardless of cost.
Shipping By A Different Carrier
If you wish us to use a carrier other than UPS or U.S. Mail, let us know that you will be using a different carrier in the box labeled "Special Instructions" in the shopping cart. Our normal packing fee will be charged but you will not be charged for shipping. We will let you know when the package is ready to be picked up. Send a request to your carrier asking them to pick up the package using a return shipping label (DHL calls this service "Pickup and Return on Demand" (PROD) and FedEx calls it "Express Tag"). If you want us to handle the paperwork from these other companies for you, there is an additional $8 handling fee for this service.
McClain's ships to countries around the world. For more information about international shipping, please click here.
If you are in or near Portland, Oregon, you can arrange to pick up your order at PNCA (Pacific Northwest College of Art) in the Pearl District. Orders will be left at the library on the second floor. There is a $3.00 charge per package to cover packaging and delivery to PNCA. Will call orders must be placed before 5:00 on Wednesday. Orders will be available for pick-up on Friday of each week, no exceptions. As a courtesy to PNCA, orders must be picked up within one week after delivery.
To place your Will Call order, call 503-641-3555 (local) or 800-832-4264. Or, if you are ordering on the internet, choose "Shipped to you via: Will Call - PNCA, Portland, Oregon" on the first page of the shopping cart.
Occasionally we have to backorder an item. You are not charged for the item until it is shipped and no additional shipping is charged on backordered items shipped within the U.S. We automatically ship backorders that can be filled within one month of the order being placed. After that, we will call you before shipping.
Please click here for our policy regarding backorders and international shipping.
Returns and Exchanges
Authorization is not required if you decide to return or exchange an item. Simply choose from the following options:
1) Package and return the item to us, including a note inside the package telling us if you would like an exchange or refund. We will take care of your request as soon as we receive your package.
2) For faster service, place an order for the replacement item(s) through our web site or call 800-832-4264 (U.S. or Canada) or 503-641-3555 (local or international). We will charge you for the new order and try our best to ship it to you within 48 hours. If you have a deadline and need your order to be shipped sooner, please let us know in the box marked "Special Instructions" in the shopping cart and we will do our best to get your order to you in time. Send back the original item, including a note telling us if you would like a credit or refund. When we receive your return, we will either issue the refund or credit your account for the cost of the original item.
Our obligation is limited to the cost of the item; shipping costs are not covered. A restocking fee equal to 10% of the value of the item will be charged for items returned after three months.
Occasionally we make a mistake filling an order. If this happens to you, please phone or email us and we will take care of the problem immediately. If a return or exchange has to be made because of our mistake, all shipping costs will be covered.
It is a good idea to open and inspect your order when you receive it. If an item has been damaged in shipping, please keep the item and save all packaging materials. Call or email us right away.
In our catalog and instructions sheets we do our best to inform you about the care and use of our products. All merchandise is carefully inspected upon arrival and again when it is packaged for your order. We take extra care packing our product for shipping and welcome any suggestions that might improve our methods.
We sincerely want you to be fully satisfied with any product you receive from us. If you are not satisfied with an item, please contact us and arrange to return it within a reasonable time for exchange or a full refund in the manner of the original payment.
The only exception to this policy is paper. Due to the fragile nature of paper and the possibility of damage in return shipping, we cannot accept returns. We strongly recommend purchasing a Washi Sample Book or one or two sheets of paper to test before buying a large quantity so you know the paper you are purchasing is satisfactory.
Our obligation is limited to the cost of the item; shipping costs are not covered. A restocking fee equal to 10% of the value of the item will be charged for items returned after three months. Please note we are not responsible for damage caused by misuse or abuse of these products.
Your Privacy Rights
We appreciate the trust you place in McClain's Printmaking Supplies, and we are committed to respecting your privacy and the security of your personal information. Our mailing list and email address list are not for sale and are never shared with any other company, organization or individual. We will never release information about you to anyone for any reason without your express permission.
Information We Collect
We may collect information (including name, address, telephone number, email address and, when necessary, credit card information) when you:
- Place an order from our catalog or on our website
- Return an item or make an exchange
- Request a catalog or send an email asking for information about our products
- Subscribe to our Email Newsletter
We maintain the data that you provide us, along with a record of your purchases, in a secure, password-protected database. Credit card information is deleted from the database as soon as your order is shipped.
How We Use Email
When you provide us with your email address while placing an order online, our cart server will send you an email confirming your order. We also ask for an email address when you place an order by phone. After packing your order, we will email you a copy of the Sales Receipt or Invoice showing the total amount of your order including shipping. UPS or the US Postal Service will send you an email with the shipping date and package tracking information. If for some reason they are unable to contact you, you may receive that information from us in another email. We may also email you if it is necessary to process your order, respond to a request or provide customer service.
We offer you choices about the types of information you receive from us. If you prefer not to receive email communications from McClain's, check the appropriate box in the website shopping cart while placing your order; or call us at 800-832-4264; or email us at firstname.lastname@example.org and let us know. Please include your first and last name and mailing address in the message. If you no longer wish to receive our email Newsletter, you can unsubscribe using the link provided in each edition of the Newsletter.
If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.
Thank you again for the trust and support you give to McClain's. We appreciate it very much.